Shipping & Returns – SWEGWAY

Shipping & Returns

 

UK Shipping

All Swegways are shipped from our head office in the UK. Your item will usually be dispatched the same working day after placing your order but at very busy periods this can be up to 2 working days. If you have not received your product dispatch email before 7 days, please give us a call or drop us an email: customerservice@ukswegways.com.

If you cannot wait for your item to be shipped out or require your Swegway immediately, please do pop into our store in Sheffield where you can purchase and take away your Swegway on the day as well as having plenty of fun learning to ride it with our trained demonstration staff.

All deliveries are can be tracked and in some cases give a 1 hour delivery time slot.

Please note some postcodes will take 48 hours on a next day service. This can include Northern Island, the Shetland islands and others. If in doubt please call us. 

Warranty

Before returning items please see the self-help section of our site: 

www.ukswegways.com/pages/swegway-troubleshooting

If the board comes back to us reported faulty and no faults are found you will be charged a further diagnostics labour fee of £20.00 and the shipping charges of £20.00 will be retained.

All Swegways purchased directly from our website will fall under our full warranty policy. We offer 12 month warranty as standard and full refunds or replacement special delivery if your item arrives unusable or defective.

NOTE: THE STANDARD WARRANTY DOES NOT COVER WATER OR CRASH DAMAGE.

Please refer to your warranty slip which has been issued to you in your delivered parcel. You can also see the terms of your warranty on the Terms and Condition Page below.

Returns

It is your responsibility to ensure the product is packaged in a way to avoid damage in transit. Should we receive the product back with insufficient packaging, photographic documentation will be produced and remain on file which could render further charges that you maybe applicable for. 

For a full refund, please ensure that the Swegway is unused, and in the original condition and packaging. You must return this to us within 14 days of notifing us of cancellation or replacement request of your order.

Please note, we will usually arrange collection of your Swegway the following working day after confirmation from ourselves. If you miss the first collection our couriers may make a 2 or 3rd attempt. If you miss these collections and do not notify us via email or let the courier know before the collection attempt is made, then you will need to pay a further collection charge of £10.00.

You have the right to cancel free of charge until your item is in dispatch.

To end the contract with us or cancel your order, please let us know by doing one of the following: 

(a)            Phone or email. Call customer services on 0114 272 8234 or email us at customerservice@ukswegways.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.

(b)           By post. Please email us so we can send you a form to print off and post to us at the address, 105 Meersbrook works, 19 Valley Road, Sheffield, S3 7QW, including details of what you bought, when you ordered or received it and your name and address.

Our Alternative Dispute Resolution (ADR) Scheme

As a responsible retailer and to provide our customers with added piece of mind in relation to our commitment to customer service we are a member of The Retail Ombudsman. The Retail Ombudsman is authorized by Government to provide alternative dispute resolution services. The service is free for consumers to use and as a member we follow a strict Code of Conduct, which means that we are bound by their decisions.

For more information visit www.theretailombudsman.org.uk,

Call 02035408063 or ask for a copy of an information leaflet from our customer services team.