FAQs | Swegway Buying Guide – SWEGWAY

FAQs

Please see below some of our most frequently asked questions

Where is Swegway based?

Swegwayuk limited is a registered limited company in England and Wales. We are based in Sheffield, UK. All of our stock is dispatched within 2 working days from our UK Warehouse.

I don't know where to buy a genuine Swegway.

If in doubt- Call Us. You can speak with one of the team within minutes. We will be happy to answer any questions you have about our company, the product or our service. We can also help you to identify our official stockists, retailers and trade sellers. 

How long will delivery take?

Delivery is usually 1-2 business days but in busy periods this can be up to 7 days. If you have not received a dispatch email within 7 days please get in touch. We are unable to ship outside of mainland Great Britain. We are unable to ship to Republic of Ireland

I've received a dispatch notification but not my product?

A dispatch notifications means our warehouse team are preparing your order to be dispatched. Keep your eyes on the tracking information. As soon as your order is with the courier, your tracking information will be updated with an estimated delivery date and time (one hour slot). You may then contact the courier (UK Mail) directly to arrange redelivery, collection or make alternative arrangements. 

 

Can I pay using PayPal?

We no longer accept PayPal as a method of payment. Our payment provider is Worldpay. Worldpay are the largest provider of online payment services in the UK with customers such as Apple and typically process 31 million transactions per day. You will be taken off-site and into Worldpay's secure payment to process your payment. We will never see or store your card details. All of this info is safely processed by Worldpay. 

Are Swegways safe for children?

We do not recommend those under 16 to use Swegways without adult supervision. The minimum weight on most of our products is 40kg so please carefully check the product description before purchase. 

How do I use a Swegway?

Check out our Demo tutorial videos:

https://www.ukswegways.com/blogs/news/swegway-beginners-guide-heres-how-to-be-a-swegway-pro-in-5-minutes

How do I take care of my Swegway?

Please refer to our safety guidelines for care instructions.

Are Swegways allowed on public roads?

Swegways are not road legal. Please refrain from using Swegways on public roads and footpaths. You are free to use in private recreational spaces, parks and fields as well as in the home and garden. 

My Swegway is vibrating. Is it broken?

Not necessarily. Swegways often need recalibrating due to the nature of the gyroscopic technology. Juddering or vibrations either whilst riding or after dismount are usually a sign the board needs a recalibration. Please see our troubleshooting page for information on how to do this. 

How long does the battery last?

All Swegways are fitted with a heavy duty li-ion battery. Your Swegway will last for 2-3 hours of continuous use. The battery light on the Swegway will flash red when the battery has only 10% power left. Once the battery warning light is illuminated red, please dismount and charge. 

How long does charging take?

Your Swegway will be fully charged in 2-3 hours. Please do not charge your Swegway for more than 3 hours. 

The charger will show red light whilst the battery is charging and will illuminate green once a full charge has been given. 

If you plan to store a lithium battery for a period of more than 30 days please ensure a full charge is given prior to storage. Another charge may be required after 30 days. 

 

How do I know I am purchasing a genuine product?

Beware of self balance boards with non standard plugs. These are counterfeit items and are not manufactured by certified companies. All genuine swegways from ukswegways.com come boxed with our Swegway manuals. 

All of our genuine boards come with British Standard plug which complies with BS 1363 and is marked so on the plug . Boards and components are CE certified. CE certification documents, certificated and test reports can be produced upon request.   

Do you have a store?

We have one store in Sheffield. We are also scheduling openings in Leeds, Manchester and Shoreditch, London. 

Can I collect?

Of course. You can order online and collect in-store or pop into store and purchase and take away on the day. 

Do you offer warranty?

Yes, all of our products come with a one year warranty on selected internal computerised parts. Accidental, crash and/or water damage is not covered under this warranty. Accessories are not covered under warranty.

Is my Swegway waterproof?

No, the Swegway is not waterproof. Please refrain from riding the Swegway in wet weather particularly the bluetooth models. The water resistance rating is IP52.

Can I take my Swegway on Holiday ?

You can take your Swegway anywhere by road or sea. The size of the lithium battery is larger than is allowed on most aircraft but please do check the prohibited items list before you travel. The battery size is 36V x 4.4Ah. 

If you have any additional questions please give us a call or fill our our contact form.