UK Swegways 4 most frequently asked questions

At UK Swegways we believe that customer service comes first. We've compiled a list of the 4 questions we get asked the most by our customers.


1. Do you have any advice for first time riders?

There is lots of advice that we could give for when you first jump on your new board. Primarily it is all about taking your time to learn, do not try to hit top speeds after 2 minutes of riding and maybe hold onto a wall or someone as you first start to learn.

2. Are Swegways safe for my child?

When Swegways first hit the market there were various media reports regarding some boards catching fire. This was down to cheaply manufactured boards flooding the market. These boards have now been entirely removed from the market.

Our boards are and have always been built to the highest quality and with quality components. Each board is also tested and UL certified before it is shipped to you.

Like any motorised device, care has to be taken when using the Swegway but in terms of the board itself, they are not dangerous when used correctly.

3. What type of Swegway should I buy?

There are three size options you need to consider when it comes to a Swegway. They are available in a Classic 8” and Grande 10" - each board has differences that are worth looking at.

4. Are you a UK based company?

We are located in the UK and have a fully functioning shop in Sheffield, South Yorkshire. You can be assured that all our trade is done from this country, which gives you extra peace of mind.

Our customer service team is also located here in the UK so should you need to contact us you will be dealing with people that can help deal with your enquiry professionally.


Check out UK Swegways awesome selection of safe and tested Swegways here.

Watch this EPIC Swegway hoverboard jousting challenge

This hilarious video shows two Swegway riders battling it out with cardboard tubes in classic, medieval jousting competition.

They chose to ditch the traditional horse for a Swegway, bringing the sport into 2017. 

Check out UK Swegways awesome selection of safe and tested Swegways here.
  • Gareth A

Here's what our happy customers are saying about UK Swegways - the most trusted Swegway retailer

At UK Swegways we believe in listening to our customers. That's why we're the UK's most trusted and reliable Swegway retailer.

You should buy from our online store because:

  • We have trained repair centres throughout the UK which are there to put anything right if something does go wrong
  • Our customer helpline runs 6 days a week, so when something unexpected happens or you simply have a question which is niggling away, our friendly staff are on hand to help!
  • We're the ONLY Swegway company in the UK to provide UL Certified Swegways.

On top of all this our products have been chosen to be used on The Jonathan Ross show, as well as other high profile TV shows / events.

Here are some testimonials from our happy customers:



Check out UK Swegways awesome selection of safe and tested Swegways here.

How to get dirt out of your Swegway


This video shows you how to ensure there is no dirt trapped inside your Swegway wheel and keep your ride smooth and clean.


Insane Swegway tricks at the skate park - don't try this at home!

This adrenaline-fueled video shows a 7 year old attempting, and executing some pretty cool Swegway tricks at his local skate park.

He goes from 360 spin to jumping from one board to another, it's very exciting to watch and makes us want to jump on a board and take to the park. 

This kid is a trained professional, so please don't attempt to execute these tricks yourself!


We use 100% authentic Samsung & LG batteries - here's why


If you have spent any time at all researching Swegway hoverboards online, you will quickly realise that there is a bout of bad press surrounding these products:  there are loads of cheap replicas being made overseas that aren’t using the high quality, long-lasting Samsung & LG batteries.

The difference between a Swegway hoverboard scooter with and without Samsung batteries is night and day, and you should familiarise yourself with these facts so that you can make an informed purchasing decision.

Samsung and LG make a premium type of Swegway battery that is specifically designed to withstand extended periods of extreme stress.  Most of the batteries that you will find in the hoverboard Swegways for sale on eBay & Amazon are NOT SAMSUNG, so buyer beware!

Without the correct Samsung & LG segway / Swegway batteries, your hoverboard is practically worthless, and it’s only a matter of time before it breaks down, or worse.  

This is exactly the reason why we offer UL certified products because we have tested them ourselves, in our Sheffield store and we know that these Samsung & LG batteries are heavy duty and built to last.

If you are so concerned with saving a few pennies that you’d rather go out and purchase a cheap replica off of eBay, go ahead… but don’t say that we didn’t warn you.


Check out UK Swegways awesome selection of safe and tested Swegways here.